Frequently Asked Questions about Hanko Heavy Industry
General Questions
What types of cranes are your parts compatible with?
Our parts are suitable for overhead cranes, gantry cranes, electric hoists, tower cranes, and more.
What is the typical lifespan of your parts?
Under normal working conditions, the service life ranges from 3 to 5 years, depending on usage and maintenance.
Do your products meet industry standards?
Yes, our products comply with ISO, DIN, GB, and other international standards.
What materials do you use for your crane components?
We use high-strength alloy steel, forged steel, ductile iron, stainless steel, and other materials based on the part type and application.
Do you provide installation instructions?
Yes, all products come with a manual. We can also provide installation support if needed.
Sales Questions
How can I request a quote?
Just send us the product model, specifications, quantity, or a drawing — we’ll respond within 24 hours.
What is your minimum order quantity (MOQ)?
MOQ is typically 1 unit. Bulk orders enjoy better pricing.
What payment methods do you accept?
We accept T/T bank transfer, L/C, PayPal, and more.
Can I get volume discounts for long-term cooperation?
Absolutely. We welcome long-term partnerships and offer stable supply and competitive pricing.
How long is your delivery time?
Standard parts: 15 days. Custom parts: usually within 20 days.
After-Sales Questions
How can I reach your after-sales support?
You can contact us via phone, email, WhatsApp, or through our website — we respond 24/7.
Do you offer on-site support?
Yes, we can dispatch engineers for on-site installation or commissioning (service fees may apply).
Do you offer replacement schedules for wear parts?
Yes, we provide recommended replacement cycles and a list of related part numbers.
What is the warranty period?
Our standard warranty is 12 months. Extended warranty is available upon request.
Do you offer long-term spare parts supply?
Yes, we ensure continued availability of all key spare parts.
Beginner FAQs
Why do crane parts need to be replaced regularly?
Over time, wear and tear can affect safety and performance — regular replacement ensures reliability.
How do I know when a part needs to be replaced?
Look for signs like cracks, deformation, excessive wear, or reduced function.
Do I need to provide a drawing when ordering?
If you need custom or non-standard parts, a drawing or sample is required.
Can I buy just the spare parts without the whole crane?
Yes, we specialize in supplying individual crane parts.
Are your parts compatible with other crane brands?
Yes, our parts fit most major crane brands and we can customize for specific requirements.
